About Design
1. Can you help with design?
Yes, we can assist with design. Whether you have a specific idea, an artwork, or a sample, we can work with it. Simply contact us with your request, and we will communicate closely to understand your vision. Leveraging our creative design capabilities, we will provide you with suggestions and develop a design that meets your requirements.
2. Can you create CADs based on our ideas?
Yes, we offer both 2D and 3D CAD design services. Share your ideas with us, and we will create detailed CAD drawings to bring your concepts to life.
3. Do you offer a special program for influencer-backed brands?
Yes, we do. We offer tailored programs specifically designed for influencer-backed brands to help you create and market your unique jewelry collections.
About Production
1. Do you keep any stock?
No, we do not keep any stock. To support sustainability, we only offer made-to-order services, whichhelps reduce waste and conserve resources.
2. What is your minimum order quantity (MOQ)?
Our minimum order quantity is 100 pieces per style.
3. Do you supply parts instead of finished/assembled jewelry?
Yes, we can supply components for bags, fashion jewelry, and more. Please contact us with your specificneeds.
4. What base metals do you work with?
We work with a variety of base metals including brass, zinc, stainless steel, sterling silver, and iron.
5. What plating options do you have?
We offer several plating options, including imitation plating, IP (Ion Plating), and real gold and silver plating.
6. What is your production lead time?
The production lead time depends on the materials and order quantity. Typically, our production lead time is 3-5 weeks.
7. Are you able to assist with packaging?
Yes, we can assist with packaging. We offer custom packaging options such as display cards, pouch bags, and gift boxes, based on customer requirements.
8. Do you have hypoallergenic/nickel-free jewelry?
Yes, all our products can pass chemical tests to ensure they are hypoallergenic and nickel-free.
9. What are your payment terms?
Our payment terms are 50%-70% deposit before production and the remaining balance before shipment. However, this can vary; please contact us to discuss your specific terms.
Other Questions
1. Where is AlterEgo's factory located?
Our factory is located in Qingdao, China, one of the largest fashion jewelry production hubs.
2. Who are AlterEgo's main customers?
Our main customers include fashion brands, retailers, wholesalers, and online stores worldwide. We cater to a diverse clientele, providing high-quality, custom-designed fashion jewelry.
3. How do I schedule a design consultation?
Please feel free to email us directly at hello@alteregojewelryfactory.com, and we’ll do our best to accommodate your schedule.
4. How long does it take to make a custom piece?
Typically, custom jewelry takes about 6-10 weeks from start to finish. Depending on your design, the process can potentially be expedited if you need your custom jewelry sooner.